Refunds and Cancellations policy
Home Insight stands behind the quality of our merchandise and is dedicated to providing high-quality goods and services for our customers. If you are not happy with your online order for any reason, then do not hesitate to contact us so that we can endeavour to correct the situation.
Please contact us first via email firstname.lastname@example.org or online chat to discuss your reason for return and your preferred remedy. Where possible and applicable we will provide you with the requested exchange, repair or a refund.
1.1) If there is a problem with your order
If you think your item is faulty or don't match our product's description, please fill up our CLAIM FORM for a faster response.
You can also contact us first via email email@example.com or online chat to discuss your reason for return.
When possible, please provide photos, or videos showing the issue with your order.
If applicable, we will provide you with the requested exchange, repair or a refund.
1.2) If you changed your mind or just didn't like the product
Our policy lasts 7 days. If 7 days have gone by since the delivery date, unfortunately, we may not be able to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, it is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
2) Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (depending on your financial institution).
If the return is requested due to change of mind, a restocking fee will be deducted from your refund (to cover original postage and handling fees).
3) Orders changes and cancellations
We urge you to please choose carefully and only place your order when you are completely ready. Once an order has been put through, we may charge a fee of $15 for change or amendment to the order (including address changes and product colour changes) or up to 10% for the cancellation of the order under all circumstances.
4) Late or missing refunds (if applicable)
If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card or bank to enquiry about the processing time, as it may take some time before your refund is officially posted by your financial institution.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
5) Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com for further information.
Our policy including the change of mind limits do not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law.